Can I add more pins than the maximum pledge of four?
YES, most definitely! Backer surveys will first ask you to choose your pin designs for the amount you pledged. After that all pins and stickers will be available to choose at any quantity.
Last updated: April 16, 2025 13:10
What if I missed pledging to the campaign?
I will set up a pre-order store through Backerkit that will allow you to purchase pins while we wait for the manufacturer to get the pins to me. Sometime down the line, they will also be available in my regular store!
Last updated: April 16, 2025 13:11
When will I received my order?
Based on previous experience with my manufacturer, I expect to have the pins in hand and ready to ship within 2-3 months maximum, maybe faster! But be aware that due to the ongoing uncertainty around tariffs in the United States, turnaround times might vary. I will update everyone who pledges with any changes!
Last updated: March 12, 2025 19:12
I wasn't charged for shipping when my pledge was collected, what gives?
Shipping will be charged at the time you received and complete your survey. This is the most accurate way for me to charge shipping cost, in case you add more pins or postage prices fluctuate.
Last updated: April 16, 2025 13:11
Can I get a refund for my pledge?
Yes, but only within a certain amount of time. After surveys are locked down, I will use the funds to place the order with the manufacturer, and won’t be able to offer you a refund after that. If there is something wrong with your order, please reach out to me!
Last updated: March 12, 2025 19:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.